Sarah is answering calls right now
ErgonHQ is an operating system for a digital workforce. Each worker has a real identity — a phone number, an email, a calendar — plus persistent memory and the tools to act. You manage an org chart, not a menu of apps — one flat salary per worker.
What a worker is
Judgment on every call, three kinds of memory underneath: an auditable log of everything done, facts about your customers, and learned playbooks that make the worker better every week — an asset that appreciates instead of depreciating.
A phone number customers call. An email and calendar. A name and a role. When you hire a worker, we provision the identity — like IT onboarding a new employee, done as an API call.
Your calendar, your CRM, payments, dispatch. Workers don’t summarize work for a human to finish — they finish it: the appointment booked, the invoice chased, the ETA texted.
The workforce
Answers every inbound call and text, books jobs on your real calendar, sends ETAs, handles reschedules, and remembers your customers between calls.
Sends invoices, chases late payments politely and persistently, negotiates payment plans, and flags accounts likely to go bad before they do.
Runs your ads, adjusts bids, writes landing pages, and re-engages customers who haven’t called in a while.
Manages the other workers: reviews their numbers daily, sets direction, reallocates effort — and escalates to you only when something needs a human.
How Sarah works today
Sarah picks up 24/7 with your greeting and your voice. Nights, weekends, and the Tuesday lunch rush all sound the same to her: answered.
She checks live availability on your Cal.com or Google Calendar, offers real slots, books the visit, and reads it back to the caller before hanging up.
Repeat callers get recognized — the leaky sink, the old water heater, the gate code. Sarah keeps the notes a great dispatcher would.
The outcome ledger
| Outcome | Evidence | Status |
|---|---|---|
| Job booked — leaking kitchen sink | Calendar event · Tue 2:00 PM | verified |
| Job booked — water heater install | Calendar event · Thu 9:00 AM | verified |
| After-hours call — message taken | Transcript on file | no charge |
No attribution hand-waving. An outcome only exists after we re-verify it in a system you trust — the appointment on your calendar, the transcript on file. If it isn’t verifiable, it isn’t counted. And every action a worker takes is logged with its reasoning, so you can audit any decision later.
Pricing
A human dispatcher runs $3,000+ a month and sleeps. Sarah costs $99 — one booked job usually pays for her many times over.
Built for trust
Every caller is told they’re speaking with an automated assistant, in the greeting, every time — even in your custom greeting. Bot-disclosure and outbound rules (TCPA) are enforced in the runtime, not bolted on.
Input, reasoning, action, outcome — every step a worker takes is written to an append-only log you can read. When you wonder “why did she do that?”, there’s an answer.
You set the thresholds. Anything above them — refunds, exceptions, judgment calls — escalates to a person. Workers handle the routine; you keep the authority.
Where this goes
Sarah the Dispatcher for home services: answering, booking, remembering. Live today, billed on booked jobs verified in the ledger.
Mike joins accounts receivable — and the platform underneath (identity provisioning, memory, metering) becomes the OS every future worker runs on.
Workers collaborate over an internal bus, hand off warm leads, share what they learn. Olivia manages the team; your dashboard becomes an org chart.
A trained worker is an appreciating asset. Their learned playbooks — never your customer data, which is architecturally severed — can be cloned, certified, and hired by the next business, with performance history attached.